Should You Have A Problem please email us or call, and give us a chance to sort it out for you.

Your order should arrive within two to five days, this depends on the service levels of the Post Office

We will email you to confirm despatch of your order, a certificate of posting is obtained on all postings.

Delivery & Returns

Carriage is chargeable on all items and will be expedited with The Post Office items up to 750g will be sent by Second Class Mail Items between 1kg-20k by Standard Parcels.

Returning goods is very simple. If you are not satisfied with your product and it is unopened from its original packaging and undamaged we are happy to accept your goods back within 30 days for a full refund (excluding carriage)

We ask you to online to obtain returns authorisation. Once this is obtained you may send your goods back to us to the following address

Soap Cafe
30 Doveridge Gardens
Palmers Green
London
N13 5BL

Tel: 07947954059

We aim for 100% customer satisfaction. If you feel we have fallen below this level we want to hear from you. Our service levels to customers are of the upper-most importance to us. You can be assured that any customer service correspondence, you have with us will also be read by our Managing Director.